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Executive Summary

 

Reliable, energetic, highly resourceful team player with a can-do attitude and proven ability to manage multiple tasks in a fast-paced environment. Valued by team members for outstanding written and verbal communications, attention to detail, flexibility and organizational leadership.  

 

Proficient skill level of MS Office (Excel, Word, PowerPoint, Outlook, Visio, Access), Adobe Suite Products, Travel Management & Expense Reports (Concur), Meeting and Event Planning, IBM Lotus Notes (ccMail), Quick Books Pro, Catalyst, Kronos, Smart Sheet, Success Factors, Share Point, Social Media Platforms, Google Apps/Mail/Calendar

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Professional Experience

 

XPO Logistics, Inc. - Charlotte, NC
 
Analyst, Immigration and Global Mobility  -  Feb 2018 – Feb 2020

  • Partner with internal business leaders, HR business partners, outside legal counsel and foreign national employees to ensure compliance is met on all immigration related services.

  • Create and manage information within Success Factors, Share Point, Smart Sheet and internal platforms.

  • Initiate petitions for immigration sponsorship(s) and follow through to ensure critical deadlines are met. 

  • Manage a shared email account with highly confidential information and ensure every inquiry/request meets the 48-hour SLA for responses and/or completion.

  • Implemented new streamline process by creating detailed fillable forms (Word, Excel, Power Point) to obtain information/documentation required by each party for every immigration related requests.

  • Remain composed and focused in extremely high volume and stressful situations.

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Executive Assistant  -  Dec 2016 – Feb 2018

  • Executive Assistant to the Head of Talent Acquisition and the Corporate Leadership team.

  • Manage multiple complex calendars that include high volumes of scheduling and rescheduling.

  • Arrange domestic and international travel reservations and manage monthly expense reports.

  • Coordinate onsite and offsite video conferences, training sessions, and web-based interviews.

  • Organize and facilitate event planning for the Leadership team.

  • Serve as the first point of contact and central life-line support for the needs of the Executives.

  • Develop systems and processes to prioritize Executives’ time and activities.

  • On-boarding of new hires and contractors (including system access, equipment, office space, phones, building access, business cards, corporate credit cards, etc.).

  • Implemented a new Vendor Management process for tracking compliance issues and vendor invoices for routine and high-level reporting.     

 
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Wells Fargo - Charlotte, NC
 
Executive Assistant  -  Jul 2011 – Dec 2016

  • Executive Assistant to the four Corporate Directors of Strategy for Wealth Investment Management, as well as the team members within the business unit (25+ employees).

  • Manage multiple calendars and emails, domestic and international travel arrangements, and VISA application submission for international travel; Prepare, review and approve monthly expense reports.

  • Plan and organize logistics for Strategy team events and arrange onsite and offsite video/telepresence meetings, including creation of presentation materials, room set-up, catering orders, equipment, etc.

  • Review and prioritize confidential written and verbal communication and inquiries directed to the Executives and resolve matters not requiring the personal attention of the Executives.

  • Successfully complete on-boarding of all new hires and contractors within the business unit (system access, equipment ordering/set up, building access, corporate credit cards/phones, VPN set up, etc.).

  • Create and proofread presentations for consistency, grammar and spelling prior to distribution.

  • Demonstrate exceptional resourcefulness in forming relationships with individuals across multiple business units; Manage deadlines and prioritize tasks efficiently and follow up on action items.

 

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Ferguson & Ferguson Law Firm - Bloomington, IN 
 
Executive Legal Assistant (temporary move)  -  Aug 2009 – Jul 2011

  • Executive Legal Assistant to the President and three Associate Attorneys.

  • Proactive calendar and email management; Coordinate travel arrangements and expenses.

  • Organize and prioritize workload to complete assignments within time sensitive deadlines.

  • Preparation of legal documents, compose pleadings, legal filings and correspondence.

  • Transcribe dictation and prepare professional documents for distribution to associates and clients.

  • Conduct thorough and extensive online research; Organize and maintain client files.

 

 
Wachovia / Wells Fargo - Charlotte, NC 
 
Executive Assistant  -  Nov 2007 – Aug 2009

  • Executive Assistant to the Corporate Director of Strategy for Wealth, Brokerage and Retirement, as well as providing support to the team members within the business unit (20+ employees).

  • Control complex calendars closely, with authority to determine who/what may be scheduled.

  • Appropriate responses to emails and correspondence on behalf of the Executive and make administrative decisions while maintaining professionalism and confidentiality.

  • Manage complex domestic and international travel and communicate any changes to the Executive in a timely manner; Process VISA applications for international travel.

  • Prepare, reconcile, track and approve monthly expenses.

  • Organize and facilitate corporate team events, and successfully resolve technical issues.

  • Screen and prioritize incoming calls for Executive, ensuring messages are addressed timely.

  • Successfully complete on-boarding of all new hires and contractors within the business unit (system access, equipment ordering/set up, building access, corporate credit cards/phones, VPN set up, etc.).

 
 
HSBC / Decision One Mortgage - Fort Mill, SC 
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Executive Assistant  -  Jan 2005 – Oct 2007

  • Executive Assistant to the two Executive Directors of Business Systems for Information Technology, as well as provide support to their direct reports and teams (100+ employees).

  • Heavy calendar and email management; Plan and coordinate accordingly to ensure organization of the Executive’s schedules; Anticipate and identify needs of the Executives and initiate projects independently.

  • Maintain confidentiality when responding or acting on Executive’s behalf.

  • Manage domestic and international travel arrangements and process travel VISA applications.

  • Prepare, approve and track monthly expense reports and reconcile statements.

  • Coordinate and facilitate special events, onsite and offsite meetings, and teleconferences.

  • Arrange catering as required for meetings and events; Oversee schedules of all conference rooms.

  • Prepare and organize materials for meetings and proofread for accuracy prior to distribution.

  • Manage all on-boarding items for new hires and contractors within the business units (system access, equipment ordering/set up, building access, corporate credit cards/phones, VPN set up, etc.).

 

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Georgia Commercial Builders, Inc. - Atlanta, GA

 

Executive Assistant / Office Manager  -  July 2002 – Dec 2004

  • Executive Assistant to the President and VP of Operations.

  • Manage office emails, calendars, travel arrangements and screen incoming calls.

  • Engage proactively with management to develop effective communications in coordinating schedules, planning events, meetings, and daily operations.

  • Serve as a primary point of contact and liaison with customers and vendors.

  • Create charts, graphs, memos, presentations and contracts for distribution.

 

 

CSI-Contractor Sales, Int. - Mableton, GA 

 

Executive Assistant -  July 2000 – July 2002

  • Executive Assistant to the EVP of Operations and manage accounting department.

  • Perform credit verifications and credit analysis to assess business account risk.

  • AP/AR management; Generate reports and graphs as requested.

  • Communicate with management to ensure compliance of company policies.

  • Demonstrate efficiency and ability to prioritize multiple projects.

 

 

Harper, Waldon & Craig Law Firm - Atlanta, GA 

 

Executive Legal Assistant  -  Nov 1998 – July 2000

  • Executive Assistant to the President, SVP, and VP, and assist 10 associate attorneys.

  • Manage email and calendars for 13-attorneys effectively and accurately.

  • Answer, screen and distribute incoming calls via multiple line telephone system.

  • Greet clients and other legal officials in a professional manner.

  • Serve as back-up to Office Manager; Provide legal secretary/paralegal relief as needed.

  • Plan and facilitate quarterly and annual events for legal staff and clients.

  • Demonstrate professional conduct under pressure in a busy/stressful environment.

  • Organize workload and collaborate with colleagues to accomplish tasks efficiently.

 

 

Southeast Operations Services - Mableton, GA 

 

Executive Assistant / Office Manager  -  Feb 1996 – Nov 1998

  • Executive Assistant to the CEO and VP.

  • Manage office calendars and e-mail; Prioritize daily operations.

  • Organize and facilitate meetings, conferences, and other special events.

  • Prepare and reconcile expense reports; Set up and maintain vendor accounts.

  • Process and manage payroll; Prepare quarterly taxes and reports; Manage AP/AR.

  • Human resources, COBRA/health insurance administration and turnover processing.  

 

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Acceptance Insurance, Corporate Office - Marietta, GA

 

Administrative Assistant / Sub-Agent  -  Nov 1993 – Feb 1996

  • Administrative Assistant to the SVP of Operations.

  • Obtained Sub-Agent license from Georgia Department of Insurance.

  • Promoted and appointed as Director of Outside Dealership Division.

  • Create and maintain customer files, research areas and assign territories to sales personnel and implement system for time-sensitive payment processing.

  • Work independently and make decisions on behalf of leaders in their absence.

  • Event planning, meeting preparation, presentations and reports as requested.

 

 

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